Uber or Lyft accident in Dallas: airport pickups, insurance tiers, and finding an Uber accident lawyer

Last checked November 8, 2026

During a prearranged Uber or Lyft ride in Texas, coverage must be at least $1 million per incident.1 At Dallas Love Field, the app-based pickup area is the valet pavilion and Garage C Level 1, and the Dallas Police Love Field Unit handles traffic there.23 You generally have two years to sue.4

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Road map of Dallas showing Herb Kelleher Way, the road rideshare drivers use to reach the Love Field pickup area
On a Texas Uber or Lyft trip, coverage must be at least $1 million. Map data © OpenStreetMap contributors.

Whose insurance pays after an Uber accident in Dallas?

That depends on what the driver's app was doing when the crash happened. Texas ties the amount of coverage to the driver's status.

What the driver was doingCoverage Texas requiresWhat to do
Logged in, waiting for a ride$50,000 per person, $100,000 per incident, $25,000 property5Ask if the driver was logged on
On a prearranged rideAt least $1 million per incident1Save your trip screenshot and receipt
App offThe driver's personal policyTreat it like any car wreck

Three more rules help you. If the driver's own policy lapsed or falls short, the company must supply the required coverage from the first dollar.6 A personal auto policy can leave out crashes while the driver is logged on, which is why that detail matters so much.7 If you are directly involved and ask, the driver must tell you whether he or she was logged on or giving a ride.8

What are the Uber and Lyft rules at Dallas Love Field?

Love Field moved its pickup zone, so old advice may be wrong. App-based rides, except Alto, now load at the valet pavilion and Garage C Level 1.2 The airport calls that the only approved app-based pickup area.9 Accessible pickups stay on the lower-level curb,10 and drop-offs happen on the upper-level curb near the ticketing hall.11

Those details can matter in a claim. Rideshare drivers may only wait in the holding lot and pick up in marked spaces,12 and they enter from the far right lane on Herb Kelleher Way.13 If a driver loaded you somewhere else or cut across lanes to reach the entrance, tell the investigator. Take a photo of the signs and your location.

The Dallas Police Love Field Unit is responsible for security and traffic control at the airport, and its number is 214-670-6160.314 The city's Department of Aviation works alongside it.15 If you fell or were hurt because of something in a city-run area, the six-month written notice to the City of Dallas may apply.16

Who investigates a rideshare crash at DFW Airport?

DFW Airport has its own police force, covering a 27-square-mile area that includes the central terminal area.17 That force investigated 215 crashes in 2025, with no deaths.18 The non-emergency line is 972-973-3210.19

We looked for DFW's current written rule on where Uber and Lyft load and could not find one on the airport's site, so follow the signs and your app, and do not rely on this page for the pickup spot. Once you leave airport property, the investigating agency will likely change, so ask who took the report before you leave the scene.

What if my Uber crashed on a Dallas freeway?

Many rides to and from the airports run on freeways, and TxDOT roads had 90 of the city's 168 fatal crashes in 2025.2021 A city memo says the county highway traffic agreement ended effective August 28, 2026, with the Dallas Police Traffic Unit taking over freeway crash investigations inside the city.22 If your crash came earlier, the Sheriff's accident report line is 214-712-5039.23

A Dallas Police report costs $6, usually comes in 5 to 7 working days, and TxDOT sells copies for $6 online.242526 Dallas Police needs a name, the crash location or the date to find it.27

What should I do right after a Lyft or Uber crash in Dallas?

  1. Call 911 if anyone is hurt. For serious injuries, Level I trauma care is at Parkland, Baylor University Medical Center or Methodist Dallas.282930
  2. Screenshot the trip in your app before it updates. Save the driver's name, photo, plate and route.
  3. Report the crash to the company inside the app, but keep it to basic facts.
  4. Get the other driver's insurance. Your rideshare driver is not the only possible source of payment.
  5. Do not accept a quick offer before you know how badly you were hurt.

How long do I have after a rideshare accident in Dallas?

Generally two years to sue.4 If a city vehicle or a city-run property is involved, written notice is due within six months after the injury, sent to the Office of Risk Management at 1500 Marilla 6A South.1631 A passenger can claim even if the driver was partly to blame. Your own share only cuts you off above 50 percent.32

What should I ask a Dallas Uber accident lawyer?

  • Which coverage tier applies to my crash, and how do we prove it?
  • Will you demand the trip data from the company right away?
  • What happens if the other driver has only the minimum policy?
  • Was an airport pickup rule broken, and does that matter here?

Questions

Does Uber have to pay after a crash in Dallas?

If the driver was on a prearranged ride, at least $1 million in coverage must be in place.1

Where do Uber drivers pick up at Dallas Love Field?

The valet pavilion and Garage C Level 1, except Alto rides.2

Who investigates a crash at Love Field?

The Dallas Police Love Field Unit handles traffic control at the airport.3

Can I sue if I was a passenger in a Lyft in Dallas?

Yes, generally within two years.4

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Dallas

Uber or Lyft accident

Texas

Sources

  1. Tex. Ins. Code § 1954.053(1), checked 2026-11-08. “coverage with a total aggregate limit of liability of $1 million for death, bodily injury, and property damage for each incident;”
  2. Dallas Love Field, Transportation, checked 2026-11-08. “The pick-up location for app-based rides (excluding Alto), peer to peer, private luxury, and taxis is now located at the valet pavilion and Garage C Level 1.”
  3. Dallas Police Department, Love Field Unit, checked 2026-11-08. “The Love Field Airport Police Unit is responsible for security and traffic control at Love Field Airport.”
  4. Tex. Civ. Prac. & Rem. Code § 16.003, checked 2026-11-08. “not later than two years after the day the cause of action accrues”
  5. Tex. Ins. Code § 1954.052, checked 2026-11-08. “(A) $50,000 for bodily injury to or death for each person in an incident; (B) $100,000 for bodily injury to or death of a person per incident; and (C) $25,000 for damage to or destruction of property of others in an incident;”
  6. Tex. Ins. Code § 1954.054, checked 2026-11-08. “the transportation network company shall provide the coverage required by this subchapter beginning with the first dollar of a claim against the driver.”
  7. Tex. Ins. Code § 1954.151(a), checked 2026-11-08. “An insurer may exclude from coverage under a personal automobile insurance policy issued to an owner or operator of a personal vehicle any loss or injury that occurs while a transportation network company driver using the personal vehicle: (1) is logged on to a transportation network company's digital network; or (2) is engaged in a prearranged ride.”
  8. Tex. Ins. Code § 1954.056(b), checked 2026-11-08. “On request, a driver shall also disclose to a directly interested person, automobile insurer, and investigating peace officer whether, at the time of the collision, the driver was: (1) logged on to the company's digital network; or (2) engaged in a prearranged ride.”
  9. Dallas Love Field, FAQs, checked 2026-11-08. “This is the only approved area for App Based Ride Service pickup, excluding Alto.”
  10. Dallas Love Field, Transportation, checked 2026-11-08. “ADA/Accessibility pick-ups remain available on the lower-level curb”
  11. Dallas Love Field, Transportation, checked 2026-11-08. “will be dropped off on the upper-level curbside near the ticketing hall”
  12. Dallas Love Field news, TNC Pick-Ups to Relocate, checked 2026-11-08. “Transportation network drivers can only stage in the designated TNC holding lot and pick up passengers in the marked spaces for their service.”
  13. Dallas Love Field news, TNC Pick-Ups to Relocate, checked 2026-11-08. “Transportation providers will begin using the farthest right lane on Herb Kelleher Way to turn into the new retrofitted entrance to the valet pavilion.”
  14. Dallas Police Department, Love Field Unit, checked 2026-11-08. “the Love Field Police Unit at 214-670-6160”
  15. Dallas Police Department, Love Field Unit, checked 2026-11-08. “including the City of Dallas Department of Aviation”
  16. Dallas City Charter, Chapter XXIII, Section 1, checked 2026-11-08. “within six months after the injury was received”
  17. DFW Airport Police Department, checked 2026-11-08. “providing law enforcement coverage for a 27-square mile area”
  18. TxDOT, 2025 Crashes and Injuries by Investigating Agency, checked 2026-11-08. “DALLAS FT WORTH AIRPORT PD 0 0 11 11 34 37 31 52 137 433 2 10 215”
  19. DFW Airport Police Department, checked 2026-11-08. “contact DFW Airport Police at 972-973-3210”
  20. City of Dallas, Vision Zero 2025 Annual Progress Report (April 2026), checked 2026-11-08. “TxDOT Roads* 125 123 115 107 90 560 55%”
  21. City of Dallas, Vision Zero 2025 Annual Progress Report (April 2026), checked 2026-11-08. “Total Crashes 216 218 201 208 168 1,011 100%”
  22. City of Dallas memo, Transition of Freeway Traffic Enforcement and Crash Response Services, checked 2026-11-08. “DPD will expand its Traffic Unit to assume responsibility for freeway traffic enforcement, crash investigations, and High Occupancy Vehicle (HOV) lane enforcement within the City of Dallas.”
  23. Dallas County Sheriff, Contact Us, checked 2026-11-08. “Accident Report Information 214.712.5039”
  24. Dallas Police, Types of Reports, checked 2026-11-08. “There is a $6.00 fee for the accident report if requested through the mail or if picked up in person.”
  25. Dallas Police, Types of Reports, checked 2026-11-08. “Reports are usually available 5 to 7 working days after the accident.”
  26. TxDOT, Crash reports and records, checked 2026-11-08. “$6 for a regular copy.”
  27. Dallas Police, Types of Reports, checked 2026-11-08. “You must provide a name of a person involved in the accident, the location of the accident or the date of the accident.”
  28. Texas DSHS, Texas Trauma Facilities, checked 2026-11-08. “PARKLAND MEMORIAL HOSPITAL 7/1/2028 E DALLAS 75235”
  29. Texas DSHS, Texas Trauma Facilities, checked 2026-11-08. “BAYLOR UNIVERSITY MEDICAL CENTER 4/1/2028 E DALLAS 75246”
  30. Texas DSHS, Texas Trauma Facilities, checked 2026-11-08. “METHODIST DALLAS MEDICAL CENTER 12/1/2027 E DALLAS 75203”
  31. City of Dallas, Notice of Claim Form, checked 2026-11-08. “OFFICE OF RISK MANAGEMENT 1500 MARILLA 6A SOUTH DALLAS, TEXAS 75201 214-671-9458”
  32. Tex. Civ. Prac. & Rem. Code § 33.001, checked 2026-11-08. “a claimant may not recover damages if his percentage of responsibility is greater than 50 percent”

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