When a baby is hurt at birth in Glendale, Arizona: getting records and knowing your time limits

We are sorry for what your family is facing. In Glendale, start with the hospital records: Banner uses MRO Patient Central, and Dignity Health asks for a signed release form. Complaints about a doctor go to the Arizona Medical Board. A claim for a child is generally paused until age 18, but records can be lost sooner.

Last checked November 9, 2026 · Official sources (41)

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Road map of Glendale marking Thunderbird Road near Banner Thunderbird Medical Center, 67th Avenue near Abrazo Arrowhead, and 99th Avenue near Dignity Health Westgate
A hospital must answer a records request within 30 days. Map data © OpenStreetMap contributors.

Which hospitals handle births in Glendale, Arizona?

Glendale has several. Banner Thunderbird Medical Center, 5555 W. Thunderbird Rd., lists labor and delivery, a Level III Neonatal Intensive Care Unit and a Maternal-Fetal Medicine Center for high-risk pregnancies. Abrazo Arrowhead Campus, 18701 N. 67th Ave., lists a neonatal nurse practitioner 24 hours a day. Dignity Health Arizona has a hospital at 7300 N. 99th Ave.

A listed service does not tell you what happened in your delivery. It only helps you ask for the right records from the right place.

How do you get your baby's birth records in Glendale?

HospitalHow to ask
Banner (Thunderbird)MRO Patient Central, which handles any Banner hospital, office or urgent care
Dignity Health ArizonaA signed authorization for release of health information, by mail, fax or in person
AbrazoRecords questions: 602-246-5605
Valleywise Health (public)Its own Notice of Claim form, sent to the Clerk of the Board of Directors, 2601 E. Roosevelt St., Phoenix

Ask for both the mother's chart and the baby's chart. After you ask, the provider has 30 days to act. Arizona keeps adult records at least six years, and children's records three years after age 18 or six years, whichever is longer. Do not wait years. Ask now.

What do doctors mean by a birth injury?

The words can be hard to read in a chart. A few terms come up often.

  • HIE is a brain injury from reduced oxygen or blood flow. Some babies recover with no lasting effects, while others face severe disability.
  • Brachial plexus injury is nerve damage that can happen at birth.
  • Cerebral palsy: 85 to 90 percent of cases relate to events before or during birth, and some follow an injury around the time of birth.

A risk factor is not proof of a mistake. Having one does not mean a child will have cerebral palsy, and most children born in such conditions do not develop it. A lawyer and a medical expert look at whether care fell below the standard and caused the injury.

How long do Glendale families have to act?

Arizona's general injury deadline is 2 years. For a child, the clock does not run until age 18. Do not count on that. Evidence fades, and some limits are shorter.

  • Public hospital or government clinic: a notice of claim is due within 180 days, or 180 days after the person turns 18 for a minor.
  • Federally funded health center: an administrative claim comes first, with two years to present it in writing. HRSA keeps a searchable list of centers treated as federal.
  • Clear and convincing proof is the standard for care covered by the federal emergency and labor law.

A medical negligence claim in Arizona has a filing step. A certification saying whether an expert is needed is filed with the claim. Arizona sets no cap on what a Maricopa County jury can award, since the state constitution bars caps.

What should a Glendale family do first?

  1. Take care of your baby and yourself. Ask the care team for the plan and follow-up visits.
  2. Request both charts from the hospital.
  3. Write down what you remember: times, who was in the room, what you were told.
  4. If you want to complain about a doctor, contact the Arizona Medical Board at 480-551-2700. Its site shows training and discipline.
  5. For a hospital concern, file a written complaint with the state, and do it soon.
  6. Talk to a lawyer before any deadline gets close.

Questions

Will Medicare be repaid?

A settlement has to repay Medicare if it covered any of the baby's care. A provider may also have a lien on an injury recovery.

Can I get help with long-term costs?

SSDI has a five-month wait and requires a condition that lasted or will last a year.

Does the Luke Air Force Base clinic count?

A military clinic follows federal rules. Luke Medical Group's Patient Advocate is at 623-856-8968.

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Sources (41)

  1. Banner Health, Medical Records, checked 2026-11-08. “you can request your medical records from any Banner Health hospital, provider office, or urgent care location.”
  2. Dignity Health Arizona, Medical Records, checked 2026-11-08. “To request your records, complete an authorization for the release of health information form.”
  3. Arizona Medical Board, checked 2026-11-09. “Arizona Medical Board 1740 W Adams, Suite 4000 Phoenix, AZ 85007 480-551-2700 877-255-2212”
  4. A.R.S. 12-502, checked 2026-11-09. “either under eighteen years of age or of unsound mind, the period of such disability shall not be deemed a portion of the period limited for commencement of the action”
  5. Banner Health, Banner Thunderbird maternity, checked 2026-11-09. “Level III Neonatal Intensive Care Unit for premature and sick babies”
  6. Banner Health, Banner Thunderbird maternity, checked 2026-11-09. “Maternal-Fetal Medicine Center with fetal assessment, genetic testing and high-risk pregnancy consultation”
  7. 45 CFR 164.524, checked 2026-11-09. “no later than 30 days after receipt of the request”
  8. A.R.S. 12-821.01, checked 2026-11-09. “a minor or an insane or incompetent person may file a claim within one hundred eighty days after the disability ceases”
  9. A.R.S. 12-2603, checked 2026-11-09. “shall certify in a written statement that is filed and served with the claim”
  10. Abrazo Health, The Nest at Abrazo Arrowhead, checked 2026-11-09. “Neonatal Nurse Practitioner 24/7”
  11. Abrazo Health newsroom, checked 2026-11-09. “18701 N 67th Ave, Glendale, AZ 85308”
  12. Arizona Department of Health Services, Designated Trauma Centers, checked 2026-11-08. “7300 N. 99th Ave, Glendale, AZ 85307 02/09/24 02/09/27”
  13. Abrazo Health, Request Medical Records, checked 2026-11-09. “For more information, call 602-246-5605.”
  14. Valleywise Health, checked 2026-11-09. “NOTICE OF CLAIM AGAINST MARICOPA COUNTY SPECIAL HEALTH CARE DISTRICT”
  15. Valleywise Health, checked 2026-11-09. “Clerk of the Board of Directors Maricopa County Special Health Care District 2601 E. Roosevelt St.”
  16. A.R.S. 12-2297, checked 2026-11-09. “for at least six years after the last date the adult patient received medical or health care services from that provider”
  17. A.R.S. 12-2297, checked 2026-11-09. “for at least three years after the child's eighteenth birthday”
  18. NINDS, checked 2026-11-09. “an umbrella term for a brain injury that happens before, during, or shortly after birth when oxygen or blood flow to the brain is reduced or stopped”
  19. NINDS, checked 2026-11-09. “While some children who experience HIE at birth may not have any long-term consequences, others can experience mild to severe disabilities or even death.”
  20. NINDS, checked 2026-11-09. “Some brachial plexus injuries can happen to babies during birth.”
  21. CDC, checked 2026-11-09. “CP related to events before or during birth is called congenital CP and describes the majority of cases (85%–90%).”
  22. NINDS, checked 2026-11-09. “In others, the damage is a result of injury to the brain before, during, or after birth.”
  23. CDC, checked 2026-11-09. “having a risk factor does not mean that a child will have CP”
  24. NINDS, checked 2026-11-09. “won’t develop CP”
  25. A.R.S. 12-542, checked 2026-11-09. “there shall be commenced and prosecuted within two years after the cause of action accrues”
  26. A.R.S. 12-821.01, checked 2026-11-09. “within one hundred eighty days after the cause of action accrues”
  27. HRSA, FTCA FAQ, checked 2026-11-09. “a claimant may not file suit before presenting an administrative claim”
  28. 28 U.S.C. 2401(b), checked 2026-11-09. “presented in writing to the appropriate Federal agency within two years after such claim accrues”
  29. HRSA FTCA Search Tool, checked 2026-11-09. “searches a listing of recipients of Health Center Program grant funding that have been deemed as PHS employees”
  30. A.R.S. 12-572, checked 2026-11-09. “emergency medical treatment and labor act”
  31. A.R.S. 12-2603, checked 2026-11-09. “shall certify in a written statement that is filed and served with the claim”
  32. Arizona Constitution, art. 18, sec. 6, checked 2026-11-09. “the amount recovered shall not be subject to any statutory limitation”
  33. Arizona Medical Board, checked 2026-11-09. “Other information includes educational background including residencies, internships and fellowships, all disciplinary actions.”
  34. Arizona Department of Health Services, Complaint Tracker FAQ, checked 2026-11-09. “Anyone with knowledge or concerns about an assisted living, behavioral health, long term care or medical facility may file a complaint in writing.”
  35. Arizona Department of Health Services, Complaint Tracker FAQ, checked 2026-11-09. “It is imperative that complaints be reported timely”
  36. CMS, checked 2026-11-09. “it must be repaid to Medicare when a settlement, judgment, award, or other payment is made”
  37. A.R.S. § 33-931, checked 2026-11-09. “is entitled to a lien for the care and treatment or transportation of an injured person”
  38. Social Security Administration, checked 2026-11-09. “there is a five-month waiting period”
  39. Social Security Administration, checked 2026-11-09. “has lasted or is expected to last for at least one year (12 consecutive months) or to result in death”
  40. Luke Medical Group, Contact Us, checked 2026-11-09. “7219 North Litchfield Road, Building 1130, Luke Air Force Base”
  41. Luke Medical Group, Contact Us, checked 2026-11-09. “Patient Advocate Phone Number: 623-856-8968”

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