Hurt by a medication or medical device in Glendale: who to call, what to report and what to keep

For a drug emergency in Glendale, call 1-800-222-1222. The call costs nothing, stays private and is answered around the clock. You can report a reaction yourself to FDA MedWatch, because your doctor does not have to. A wrong-pill problem goes to the Arizona Board of Pharmacy. A suit over a drug injury generally has to be filed within 2 years.

Last checked November 9, 2026 · Official sources (38)

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Road map of Glendale marking Thunderbird Road near Banner Thunderbird Medical Center and 67th Avenue near Abrazo Arrowhead, where patients ask for medication records
Poison and drug help in Arizona: 1-800-222-1222, 24 hours. Map data © OpenStreetMap contributors.

Who do you call in Glendale if a medicine is making you sick?

Call 911 if the reaction is severe. For a question or a possible overdose, the Arizona Poison and Drug Information Center answers at 1-800-222-1222, free and confidential, 24 hours a day. Banner's own Poison & Drug Information Center says the same number connects you from anywhere in the country.

Do not drop a prescription on your own. The FDA warns that stopping suddenly can be more harmful, so call your doctor or the line first.

Where can a Glendale patient report a drug or device problem?

ProblemWhere to reportNote
Serious reaction or product problemFDA MedWatch, online form for patientsYour provider is not required to report
Wrong drug, dose or label at a pharmacyArizona State Board of Pharmacy complaint formHave the prescription number and date
Doctor's conductArizona Medical Board, 480-551-2700Its site shows discipline
Hospital concernWritten complaint to the stateReport it soon
Device failureManufacturers and device user facilities must reportA report alone cannot prove cause

Check the lot number against any recall notice. Plenty of recalls never show up on FDA.gov or in the news. Under a Class I recall, the FDA sees a reasonable probability of serious harm or death. Under a Class II recall, the harm is temporary or reversible, or the chance of serious harm is remote.

What records should you collect in Glendale?

  • The bottle or package, the label and the lot number. Do not throw them out.
  • Pharmacy printouts that show the drug, strength and dates.
  • Medical records. Ask Banner for the chart through MRO Patient Central. At Dignity Health, you sign an authorization form.
  • A diary of symptoms by date.

For a medical device, keep the device if it was removed, plus the implant card and any recall letter.

Who can be responsible when a drug or implant hurts someone?

That depends on the claim, and federal law shapes it. The maker of a brand-name drug answers for its label at all times. A generic maker must match the brand's label. Generic design claims that turn on warnings are preempted.

For devices, a premarket approved device blocks common-law safety claims. A 510(k) device goes through a process that looks at equivalence to a device already sold, not safety. Claims that a company defrauded the FDA conflict with federal law.

Arizona adds its own rules. A maker of an FDA-approved drug is generally not liable for punitive damages, unless it knowingly withheld information from the FDA. The old 12-year product cutoff was held unconstitutional. Vaccines go through a no-fault federal program.

How long do you have to sue over a drug or device in Arizona?

Generally 2 years. No Arizona cap limits injury damages in a Maricopa County court. Medicare gets repaid from a settlement if it paid for treatment. If a public hospital gave you the drug, a claim is due in 180 days.

Start the clock from when you learned the drug was the likely cause, but do not count on that. Talk to a lawyer well before 2 years pass.

Questions

Can I report a problem for my child?

Yes. MedWatch has an online form for patients, and a parent can use it.

Is a recall a lawsuit?

No. A recall is a firm removing a product from the market.

Does Banner Thunderbird or Abrazo keep my medication record?

Hospitals keep their own charts. Ask each one separately, and Abrazo's records line is 602-246-5605.

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Sources (38)

  1. Arizona Poison and Drug Information Center, checked 2026-11-09. “1-800-222-1222 - Free - Confidential 24 Hours a Day - 7 Days a Week”
  2. FDA MedWatch, checked 2026-11-09. “program for reporting serious reactions, product quality problems”
  3. FDA MedWatch, checked 2026-11-09. “you may complete the Online Reporting Form yourself”
  4. FDA MedWatch, checked 2026-11-09. “Your health care provider is NOT required to report to the FDA.”
  5. Arizona State Board of Pharmacy, checked 2026-11-09. “Prescription Number Date of Incident Patient's First & Last Name Medication Name Pharmacist's First & Last Name”
  6. A.R.S. § 12-542, checked 2026-11-08. “within two years after the cause of action accrues”
  7. Arizona Constitution, art. 18, sec. 6, checked 2026-11-09. “the amount recovered shall not be subject to any statutory limitation”
  8. A.R.S. 12-551, checked 2026-11-09. “shall be commenced and prosecuted within the period prescribed in section 12-542”
  9. FDA, checked 2026-11-09. “stopping your medicine may be more harmful to your health than continuing to take the recalled medicine”
  10. Banner Health, Poison & Drug Information, checked 2026-11-09. “if you are having an emergency related to drugs or poisoning, you can dial (800) 222-1222”
  11. Arizona Medical Board, checked 2026-11-09. “Arizona Medical Board 1740 W Adams, Suite 4000 Phoenix, AZ 85007 480-551-2700 877-255-2212”
  12. Arizona Medical Board, checked 2026-11-09. “Other information includes educational background including residencies, internships and fellowships, all disciplinary actions.”
  13. Arizona Department of Health Services, Complaint Tracker FAQ, checked 2026-11-09. “Anyone with knowledge or concerns about an assisted living, behavioral health, long term care or medical facility may file a complaint in writing.”
  14. Arizona Department of Health Services, Complaint Tracker FAQ, checked 2026-11-09. “It is imperative that complaints be reported timely”
  15. FDA, checked 2026-11-09. “manufacturers, device user facilities, and importers) are required to submit to the FDA”
  16. FDA MAUDE, checked 2026-11-09. “cannot be determined from this reporting system alone”
  17. FDA, checked 2026-11-09. “check the lot number on the label of your medicine”
  18. FDA, checked 2026-11-09. “not all recalls are announced on FDA.gov or in the news media”
  19. FDA, checked 2026-11-09. “Class I recall: a situation in which there is a reasonable probability that the use of or exposure to a violative product will cause serious adverse health consequences or death.”
  20. FDA, checked 2026-11-09. “Class II recall: a situation in which use of or exposure to a violative product may cause temporary or medically reversible adverse health consequences”
  21. Banner Health, Medical Records, checked 2026-11-08. “you can request your medical records from any Banner Health hospital, provider office, or urgent care location.”
  22. Dignity Health Arizona, Medical Records, checked 2026-11-08. “To request your records, complete an authorization for the release of health information form.”
  23. Supreme Court, Wyeth v. Levine (2009), checked 2026-11-09. “the manufacturer bears responsibility for the content of its label at all times”
  24. Supreme Court, PLIVA v. Mensing (2011), checked 2026-11-09. “violated the federal requirement that generic drug labels be the same as the corresponding brand-name drug labels”
  25. Supreme Court, Mutual Pharmaceutical v. Bartlett (2013), checked 2026-11-09. “State-law design-defect claims that turn on the adequacy of a drug's warnings are pre-empted by federal law under PLIVA.”
  26. Supreme Court, Riegel v. Medtronic (2008), checked 2026-11-09. “bars common-law claims challenging the safety or effectiveness of a medical device marketed in a form that received premarket approval from the FDA”
  27. Supreme Court, Medtronic v. Lohr (1996), checked 2026-11-09. “process is focused on equivalence, not safety”
  28. FDA, checked 2026-11-09. “A 510(k) is a premarket submission made to FDA to demonstrate that the device to be marketed is as safe and effective”
  29. Supreme Court, Buckman v. Plaintiffs' Legal Committee (2001), checked 2026-11-09. “claims conflict with, and are therefore impliedly pre-empted by”
  30. A.R.S. 12-701, checked 2026-11-09. “is not liable for exemplary or punitive damages if the drug alleged to cause the harm”
  31. A.R.S. 12-701, checked 2026-11-09. “knowingly, in violation of applicable federal food and drug administration regulations, withheld from or misrepresented”
  32. Arizona Supreme Court, Cronin v. Sheldon (1999), checked 2026-11-09. “Hazine declared unconstitutional the same statute of repose that Bryant upheld”
  33. HRSA, checked 2026-11-09. “is a no-fault alternative to the traditional legal system for resolving vaccine injury petitions”
  34. A.R.S. 12-542, checked 2026-11-09. “there shall be commenced and prosecuted within two years after the cause of action accrues”
  35. CMS, checked 2026-11-09. “it must be repaid to Medicare when a settlement, judgment, award, or other payment is made”
  36. A.R.S. 12-821.01, checked 2026-11-09. “within one hundred eighty days after the cause of action accrues”
  37. FDA, checked 2026-11-09. “Recalls are actions taken by a firm to remove a product from the market.”
  38. Abrazo Health, Request Medical Records, checked 2026-11-09. “For more information, call 602-246-5605.”

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