Nursing home neglect in Midland: what your family can do and finding a lawyer

If you are worried about someone in a Midland nursing home, call the local ombudsman at (432) 262-4906. The service is free and confidential. To report abuse to the state, call 800-458-9858. A lawsuit generally must be filed within two years of the act or the end of treatment.

Last checked November 9, 2026 · Official sources (41)

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Road map of Midland showing Loop 250 and Wadley Avenue, two main roads through the city
Midland's long-term care ombudsman is free: (432) 262-4906. Map data © OpenStreetMap contributors.

Who do I call about a nursing home in Midland?

Call even if you are not sure. A bruise that nobody can explain, a sudden weight loss, or a parent who goes quiet around one aide is reason enough to ask. When a resident is in immediate danger, call 911 before anything else.

WhoWhat they doHow to reach them
Local long-term care ombudsmanInvestigates, negotiates and mediates complaints(432) 262-4906
State ombudsman lineFree and confidential800-252-2412
Texas Health and Human Services complaint lineAnyone with concerns can file800-458-9858
State long-term care regulators, Region 2Midland County falls in this region325-795-5547
Midland Police or SheriffIf you suspect a crime432-685-7110 in the city; (432) 688-1040 in the county

The local ombudsman program runs through the Area Agency on Aging of the Permian Basin, at 2910 LaForce Blvd. It serves Midland and 16 nearby counties. Ombudsmen act only with the consent of the resident or a representative, so ask your loved one first if you can.

What counts as neglect in a Midland nursing home?

Federal rules apply to homes that take Medicare or Medicaid, wherever they are. A resident has the right to be free from abuse and neglect. Bedsores should not develop unless they were clinically unavoidable. The home must provide supervision and devices to prevent accidents. When abuse or serious injury is alleged, the facility has 2 hours to report it.

Any person in Texas who has cause to believe a resident is being abused or neglected is required to report it. Your parent can complain without being punished for it.

How do I check a Midland nursing home's record?

We could not pull the federal list of Midland nursing homes for this page, so use Medicare's own Care Compare tool. It shows an overall star rating plus ratings for inspections, staffing and quality. Residents can also see the most recent survey, and families can ask for the full report. The ombudsman can also talk you through local homes.

What should our family do first?

  1. Record the dates, the names and what you saw. Take photos if the resident agrees.
  2. Get medical attention, and ask the doctor to write down what they find.
  3. Ask for the chart. Records must be available within 24 hours, not counting weekends and holidays, and copies with 2 working days notice.
  4. Tell the ombudsman and file the state complaint.
  5. Find any arbitration papers signed at admission. You have 30 calendar days to cancel one.
  6. If the facility may be connected to a public body, ask a lawyer about the 6-month notice right away.

We could not confirm whether any Midland nursing home is licensed to a public hospital district. It is worth asking who holds the license.

What if our loved one died in a Midland nursing home?

We are sorry. If you have questions about how your loved one died, you can ask. The Midland County Medical Examiner's Office determines cause and manner of death, and you can reach it at 432-688-4795. A death case has its own limit, a $500,000 base on all damages, adjusted for inflation.

For paperwork, the County Clerk issues death certificates at $21 for the first copy and $4 for each extra one ordered at the same time. Probate is at 500 N. Loraine, 4th Floor, 432-688-4402. There is no need to do all of this today. Ask someone you trust to help you with the phone calls.

Questions

How long do we have to file a claim against a Midland nursing home?

Two years, measured from the act or the end of treatment.

Will my mother be punished if we complain?

Residents may complain without reprisal. Tell the ombudsman if anything changes after you speak up.

Did we give up our rights by signing arbitration papers?

Maybe not. Arbitration cannot be required, and you have 30 calendar days to cancel.

Does it cost anything to call the ombudsman?

No. It is free and confidential.

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Sources (41)

  1. Area Agency on Aging of the Permian Basin, checked 2026-11-09. “Managing Local Ombudsman at (432) 262-4906”
  2. Texas Long-Term Care Ombudsman, checked 2026-11-09. “Services are free, confidential and available statewide.”
  3. Texas HHS, checked 2026-11-09. “Call 800-458-9858 to report complaints about the care or treatment of someone served by a Regulatory Services provider”
  4. Texas Civ. Prac. & Rem. Code 74.251, checked 2026-11-09. “within two years from the occurrence of the breach or tort”
  5. Texas Long-Term Care Ombudsman, checked 2026-11-09. “ombudsmen only take action with the consent of the resident or their representative”
  6. 42 CFR 483.10, checked 2026-11-09. “within 24 hours (excluding weekends and holidays)”
  7. 42 CFR 483.70, checked 2026-11-09. “must not require any resident or his or her representative to sign an agreement for binding arbitration as a condition of admission to”
  8. Area Agency on Aging of the Permian Basin, checked 2026-11-09. “Complaints and problems are investigated, negotiated and mediated when people who live in a facility cannot resolve an issue themselves.”
  9. Texas Long-Term Care Ombudsman, checked 2026-11-09. “Call 800-252-2412 to speak with an LTC ombudsman in your area”
  10. Medicare.gov, checked 2026-11-09. “Anyone with knowledge or concerns about the care of a resident in a nursing home may file a complaint with their State Survey Agency.”
  11. Texas HHS Long-Term Care Regulatory Regions, checked 2026-11-09. “Kimble, Loving, Mason, McCulloch, Menard, Midland, Montague”
  12. Texas HHS, checked 2026-11-09. “Region 2 Main line: 325-795-5547”
  13. City of Midland, Police Department directory, checked 2026-11-08. “Non-Emergency Dispatch Ph: 432-685-7110”
  14. Midland County Sheriff, Contact Us, checked 2026-11-08. “For Non-Emergencies, call (432) 688-1040”
  15. Area Agency on Aging of the Permian Basin, checked 2026-11-09. “the long-term care Ombudsman program specially trains and certifies volunteers who advocate for quality care”
  16. Area Agency on Aging of the Permian Basin, checked 2026-11-09. “Physical Address: 2910 LaForce Blvd.”
  17. Permian Basin Regional Planning Commission, checked 2026-11-09. “Andrews, Borden, Crane, Dawson, Ector, Gaines, Glasscock, Howard, Loving, Martin, Midland, Pecos, Reeves, Terrell, Upton, Ward, and Winkler counties”
  18. 42 CFR 483.12, checked 2026-11-09. “The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation”
  19. 42 CFR 483.25, checked 2026-11-09. “does not develop pressure ulcers unless the individual's clinical condition demonstrates that they were unavoidable”
  20. 42 CFR 483.25, checked 2026-11-09. “Each resident receives adequate supervision and assistance devices to prevent accidents.”
  21. 42 CFR 483.12, checked 2026-11-09. “not later than 2 hours after the allegation is made”
  22. Texas Health & Safety Code 260A.002, checked 2026-11-09. “shall report the abuse, neglect, or exploitation in accordance with this chapter”
  23. 42 CFR 483.10, checked 2026-11-09. “without discrimination or reprisal and without fear of discrimination or reprisal”
  24. CMS, checked 2026-11-09. “There is one Overall 5-star rating for each nursing home, and separate ratings for health inspections, staffing and quality measures.”
  25. 42 CFR 483.10, checked 2026-11-09. “Examine the results of the most recent survey of the facility conducted by Federal or State surveyors”
  26. Medicare.gov guide, checked 2026-11-09. “You can also ask for a copy of the full survey or the last complaint investigation report.”
  27. Area Agency on Aging of the Permian Basin, checked 2026-11-09. “The Ombudsman program is also a good source of information about selecting a long-term care facility.”
  28. 42 CFR 483.10, checked 2026-11-09. “upon request and 2 working days advance notice to the facility”
  29. 42 CFR 483.70, checked 2026-11-09. “the right to rescind the agreement within 30 calendar days of signing it”
  30. Texas Civ. Prac. & Rem. Code 101.101, checked 2026-11-09. “not later than six months after the day that the incident giving rise to the claim occurred”
  31. Texas Civ. Prac. & Rem. Code 74.001, checked 2026-11-09. “(J) a nursing home”
  32. Texas Civ. Prac. & Rem. Code 74.051, checked 2026-11-09. “at least 60 days before the filing of a suit”
  33. Texas Civ. Prac. & Rem. Code 74.351, checked 2026-11-09. “not later than the 120th day after the date each defendant's original answer is filed”
  34. Texas Civ. Prac. & Rem. Code 74.301, checked 2026-11-09. “where final judgment is rendered against a single health care institution”
  35. CMS, checked 2026-11-09. “it must be repaid to Medicare when a settlement, judgment, award, or other payment is made”
  36. Midland County, Staff Directory, checked 2026-11-08. “Suite Number 300”
  37. Midland County, Office of the Medical Examiner, checked 2026-11-08. “plays a critical role in determining the cause and manner of death”
  38. Midland County, Office of the Medical Examiner, checked 2026-11-08. “432-688-4795”
  39. Texas Civ. Prac. & Rem. Code 74.303, checked 2026-11-09. “the limit of civil liability for all damages, including exemplary damages, shall be limited to an amount not to exceed $500,000 for each claimant”
  40. Midland County Clerk, Birth or Death Certificate, checked 2026-11-08. “$21 for the 1st copy and $4 for each additional copy ordered at the same time”
  41. Midland County, Staff Directory, checked 2026-11-08. “432-688-4402”

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